Recent Home Living Property Culture The Team North Shore Living
Recent Home Living Property Culture The Team North Shore Living


Written by Luke Nolan-Harris
At McConnell Bourn we understand the management of your property plays a critical part in protecting your investment. A crucial element of successful property management is efficient, timely and professional handling of maintenance issues which can arise from time to time.

To further streamline and improve the handling of these issues for everyone involved, McConnell Bourn has proudly introduced MBFIX to our landlords, tenants and tradespeople.

An industry leading and innovative service, MBFIX is a centralised communication hub between property managers, landlords, tenants and tradespeople. Created to further improve efficiencies and communication between all parties, maintenance requests can be logged online by tenants, then tracked by all parties, providing real-time job/status updates anytime, and anywhere.

On reporting an issue, MBFIX assesses the problem with your tenant from the outset so there is no miscommunication of the issue or urgency. There is also a self help function which prompts tenants, where appropriate, to solve the problem themselves before it goes to their property manager, negating the need to send out a tradesperson unnecessarily.

On completion, tenants and property managers are encouraged to provide a star rating for their tradesperson, allowing landloards to select from a list of reviewed tradespeople each time they log on.

To find out more about our property management services, please call us on 02 9496 2777.

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