What Carole's clients are saying
Carole has extensive experience and knowledge as a real estate agent in the North Shore. Besides, she is very professinal, thorough and lovely to deal with.
She has provided thoughtful advice and support, guided us throughout the marketing campaign seamlessly. Would highly recommend her!
JESSE & SANG LEE
Carole actually sold the house across the road over 2 years before we decided to sell. We were so happy with her demeanour and attitude that when it came time, we decided Carole would be the best person to sell our beloved family home. Carole introduced us to the lovely James and from the first meeting right through until settlement, they have been the consummate professionals. Both Carole and James remained open and honest with us throughout the campaign and have been an absolute pleasure to work with.
VENDORS - 25 WELLESLEY RD PYMBLE
on behalf of Angelina and I, thank you for a flawless campaign. We trusted you right from the start and all of your advice and tips worked out beautifully. That is the best property experience we have ever had. You are a credit to your profession!
Can we also thank the entire MB team - its very clear that you are a tight knit team - ready to pitch in and help each other. That teamwork was instrumental in yesterday's fabulous result.
We would be very pleased to serve as a reference for you or your firm if you ever need one. And of course we will tell all of our friends you are the agent for them.
Thanks again. Outstanding.
BRENDON & ANGELINA - VENDORS OF 12 BOOMERANG ST
This weekend we successfully sold our home with the help of the wonderful team from McConnell Bourn. Our agents, Carole McCrea and James Matheson were wholly professional and supportive throughout the process, giving speedy and accurate advice along the way. We thank them for sharing this journey with us and we wish them both every success in the future. We could not have chosen a better team.
MR & MRS KENNY
Ms Carole McCrea of McConnell Bourn recently handled the sale of my property in Pymble.
Throughout the whole campaign Carole was very easy to communicate with, keeping me well informed and proactively addressing issues as they arose.
Carole is professional, polite and thoughtful, and seamlessly managed my existing tenants and the fact that I am living abroad, only returning to Sydney a few days before the auction day.
Carole would be an excellent choice of real estate agent, as she will personally deal with the unique aspects of any potential property and foster an open relationship with any potential vendor.
Throughout the marketing campaign Carole displayed thorough knowledge of market conditions, provided regular advice about the presentation of the property and was impressive in the conduct of complex negotiations which finally resulted in the formation of a binding contract for sale. She was professional throughout and conducted the matter with honesty and integrity.
We are delighted with the service provided by Carole McCrea, Tom Law, Vic Lorusso and the team at McConnell Bourn. They have worked closely with us and kept us well informed throughout our quick sale process and achieved a great result for our family. We are very happy to recommend their services to anyone wanting a professional and high quality real estate team.
PETER & KAREN HICKMOTT
Carole provided a very professional service in selling our house. Carole was calm and collected in a different market place than 2015. We would recommend Carole to anyone selling their house on the Upper North Shore.
SEAN & KRISTI
We engaged Carole McCrea of McConnell Bourn to manage the sale of our property in Pymble, June 2015. As we live in San Francisco we trusted Carole to handle all aspects of the preparation of the property for sale. Carole oversaw the repair & maintenance of the gardens, pool & house. We were extremely happy with the professionalism of her work & the quality of communication. Carole was very thoughtful in the contractor's she choose & the work undertaken. Our property went to market in late July. We were pleased with the campaign process & how Carole managed potential buyers. Despite being on the other side of the world we felt very informed & at no time did we feel pressured to agree to outcomes. The property was sold prior to auction on 12 august 2015 after a 4 week campaign. We would engaged Carole McCrea again & highly recommend her services.
Carole McCrea was recommended to us by neighbours two years before we actually sold our house. During this period, she stayed in contact with us giving advice without pressure until we were ready to prepare our house for market. We feel she gave us valuable tips about styling & presentation for the current market & carefully guided us through the preparation process. Once on the market, Carole quickly identified buyers & was able to negotiate a very good price for us after opening our home twice to the public. We found Carole to be professional, honest & caring with a good sense of humour & excellent communication skills, traits we value highly. Above all we feel she worked diligently to achieve the highest possible price for our home. We would have no hesitation in recommending her to others.
RICHARD & JANET WATSON
We wish to thank you both for the hard work you put into all aspects of the sale, which culminated in such a fantastic result at auction. Having experienced an extremely stressful “passed in” auction campaign in 2014, Melinda and I were both very cautious about selecting a new agent to handle the sale of our house, the second time around. I think overall, your assessment and guidance on how to present and market the property was the standout difference between the two campaigns. The coordination between your office, the styling team and the landscape gardener resulted in the property presenting at an amazingly high level in both print and online media. The complete sale process was much more professional and defined than our first campaign. From your initial inspection, market research and planning session, to liaison with buyers, solicitors and the briefing of the auctioneer. At all points during the four week marketing campaign, we felt involved and appreciated the level of feedback that you provided for each open house. As you are aware, I was initially sceptical of spending so much on the styling and marketing campaign. But I am now happy to concede that you were correct, the result on auction day was conclusive. In conclusion, Melinda and I have no hesitation in recommending you as highly professional and knowledgeable agents, who achieve exceptional results.
CHRIS & MELINDA SIMS
When it came to selling our house in Turramurra in 2015, we knew we had to choose our selling agent, and indeed the agency very carefully, as there are so many real estate agents in the market place, and most of them appear to be offering a similar service at similar commission rates. Carole McCrea and indeed McConnell Bourn were in fact the exception to the real estate rule. McConnell Bourn’s branding is excellent and promotes the right level of professionalism and expertise to both the buyer and the vendor. Carole’s knowledge of the local market is extensive and her knowledge of passive and active buyers in the market place far-reaching; and coupled with Carole’s wide experience in selling real estate at all price levels on the north shore, gave us the confidence to choose her. Carole’s communication skills are excellent and we felt included every step of the way; her guidance on the marketing campaign was very valuable, and with Carole’s hard working and ‘can do’ attitude, we knew we had chosen the right agent to sell our house. In the end, it was Carole’s ability to recognise our buyer as a genuine prospect, work with him in our favour and nail a deal to the table in a very swift manner that set Carole and McConnell Bourn apart from any other competitive agent. If you want a hard-working, genuine sales agent who will seek out a buyer for your house, you must choose Carole McCrea.
HEATHER AND MICHAEL ROLLO
We write in support of Ms Carole McCrea who we have known for approximately 5 years. Ms McCrea has sold 2 properties for us on the Sydney's upper north shore. On both occasions she delivered a financial result above both our expectations and the generally perceived market value placed on these properties by other agents. We have found McCrea to be tireless, tenacious and totally focused on delivering the best possible outcome for the seller. She does this by understanding her market, understanding her client's expectations, as well as understanding the wants and needs of potential buyers. She then sets about developing and executing a well thought out strategy to take the property to market and get the best possible outcome. We have no hesitation in saying that if we had another property to sell on Sydney's upper north shore we'd go straight to Carole and seek her advice. We would be happy to answer any questions you may have.
PETER AND HELEN HEARL
We first came to know Carole McCrea when purchasing our home from her as selling agent some 9 years ago. Carole has been very diligent over the years in maintaining a close relationship with us and keeping us informed of the local market. Carole clearly recognises the importance of long term relationships, built on trust, respect and without short term motivations. Hence it was an easy decision to follow her with her move to McConnell Bourn when seeking a new rental manager and now selling agent. Carole and the entire McConnell team we have interacted with over the past few months have been outstanding. Through the marketing phase, what impressed us about McConnell Bourn was the way you felt their whole team was working for you in seeking buyer support and providing regular feedback with update reports and calls. Come auction day (on a Sunday no less), Carole had several colleagues come along to help generate interest and the auctioneer, Vic Lorusso did a superb job in motivating reluctant bidders. Never did we feel pressured or compromised through the process and Carole's relaxed, supportive and professional approach made all the difference in achieving a strong price. McConnell Bourns marketing (online, print etc) are clearly differentiated on the upper north shore and rival agents we have interacted with during the past few weeks at other inspections even acknowledge this. We congratulate Carole and her team on a job well done.
ROB & JULIANA SPRING
Carole McCrea recently sold our family home in Warrawee and we are very happy with all she did for us to achieve a successful result. It was a great pleasure for us all to work with Carole from our first meeting until right up to the settlement date. At all times Carole was professional, reliable, and well organized as she worked tirelessly on our behalf. With her conscientious, cheerful, relaxed and warm manner she gave attention to every detail ensuring the whole sales process was as stress free and smooth as possible. Carole acted promptly, diligently and empathetically with unexpected situations. Throughout the sales campaign and auction process she continually kept us informed and gave us sound advice. We would like to thank Carole for her enthusiasm, diligence and determination and would have no hesitation in recommending her to any prospective vendors on the upper North Shore.
ANDREW, DIMITY RILEY & JONATHAN WOOD
We recently listed our house at 19 Grandview Street, Pymble for sale with Carole McCrea at McConnell Bourn’s Lindfield office. After a short campaign the property sold at auction on March 29, 2014 for well above our reserve price. I would like to take this opportunity to thank Carole and her team for the manner in which the promotion and sale of the property was conducted. I feel that the campaign struck the correct balance, and at all stages Carole kept us in close communication. There was no question of any high pressure sales technique and Carole was very open to our suggestions regarding the marketing of the house. I congratulate Carole on her professionalism, and I would have no hesitation in recommending her to friends or colleagues contemplating selling their property on the north shore.
BRIAN AND ELAINE JONES
Carole did a fantastic job for us. She was immediately approachable and very friendly. She started by properly identifying the correct value of the property and then she wrote up the description as professionally as we have seen done. We were very pleased with this. The advertising gave very good exposure at a reasonable cost. To top this, she arranged a full page free editorial and photos in the local paper. You can't buy quality exposure like that. The property sold on the second opening for the price we expected. Carole kept in touch with us with every little detail, right up to settlement. We would suggest to any vendor that Carole is the right person.
BRIAN AND SUE ROWE
Mary Rose and I would like to thank you both (Carole McCrea and James Matheson at McConnell Bourn) for all your help and guidance in achieving a successful sale of our home at 5 St. Andrews drive within 2 weeks from first viewing. It was a pleasure to deal with both of you and we knew from the outset that we were in very safe and capable hands with both of you managing the sale of our home that has provided a safe haven and excellent memories for both of us and our children over the past 15 years. We will definitely recommend both of you and the team at McConnell Bourn to our friends who may be selling their homes on the north shore in the coming years. All the best for the future and thank you again.
BILL AND MARY ROSE CULLINAN
We would like to take this opportunity to thank the team at McConnell Bourn, but you in particular, for the amazing job you did during the recent marketing & sale of our home. We always found you to be highly professional yet incredibly personable. You gave us good advice from the beginning on how to best present our home, presented a list of workman to paint & do odd jobs & recommended an extremely qualified stylist who helped us to make this into a real showplace (which almost caused us to think twice about selling because it reminded us of what a nice place it is to live in!) We handed you a fairly formidable task in that we were absent for most of the campaign. But you took it in stride, encouraging our son to keep up the good work as he attempted to hold the place together, so that on auction day we achieved a very satisfactory result. The entire process seemed seamless & it is quite amazing to realise that we can now move onto the next phase. Thank you for that. Carole, rest assured that we will not hesitate to recommend you as an agent & friend to others that may be thinking of selling. We wish you well for the future.
MILO & BARBARA FOSTER
It is with great pleasure that we recommend Carole McCrea from McConnell Bourn real estate agency. We have had a wonderful experience in both buying and selling homes with Carole during this past year. When we were buying our home in January 2013, we found that Carole’s calm and professional manner allowed the entire process to be smooth and transparent. We were living overseas at the time and Carole was able to guide us with clear communication and patience, which we were so grateful for. From this trusting relationship, we asked Carole to sell another property in June 2013. Carole gave us thoughtful and experienced advice to help us prepare our home for sale. We loved her instant energy and excitement matched with her thorough knowledge of the market. We were also living overseas during this time, and with Carole’s assistance we were able to prepare our home with her recommended team of exceptional tradespeople and stylists. Carole was able to co-ordinate the additional workers while continually keeping us updated. Our home looked amazing, and we sold before auction, which was truly an indication of how Carole had considered all the finer details in selling our home. We were so impressed with Carole’s professionalism, but most importantly we were impressed by her supportive nature and her unique understanding of our difficult situation being overseas. Carole made the entire experience a pleasure – her thoughtful and dedicated nature is exceptional and it’s precisely what we needed to sell our home! We wish to recommend Carole to you, so your selling experience can be a truly positive one. Warmest regards
We have just recently sold our home through Carole McCrea of McConnell Bourn. We chose to list our property with McConnell Bourn because of the courtesy and service they showed us when we were in the market to purchase 16 years ago. We had several agents in and had varying price ranges quoted to us. Carole and Matthew were extremely positive but also very realistic. The marketing programme was reasonably priced and they helped us make the right decisions on how to present the house to maximise value. Carole was our primary contact and she continually kept us updated and informed of all activity. We were very pleased with the outcome and really felt that Carole was extremely aware of the market conditions by preparing us with a realistic price at the beginning of the marketing strategy we were able to sell our home prior to auction within the 5 week planning marketing programme.
GEORGE AND JACINTA HOWDEN
I wanted to write and express my sincere and heartfelt thanks for all your assistance with the successful sale of my home. Your professionalism, integrity and personal warmth have helped make a stressful process a far easier one than it might have been and I am delighted with the result, especially given the current difficult market conditions. I wanted to thank you particularly for your conscientiousness in keeping me fully informed about the offers from both potential buyers and for not pressuring me in any way when presenting these offers to me. This helped me make my own decision in consultation with my legal advisor. Therefore, I was completely comfortable with the fact that I had already accepted the young family’s offer, when subsequently you received two higher offers by phone from the other buyer; I had made a free decision and, as you know, I had no intention of going back on my word. Thank you for giving me the mental space and freedom to do that. As you know, bushlands has been a wonderful home for our family for eight years and it has been hard for us to make the decision to sell it. So it is a real bonus for me to find a buyer with a growing family who loves the house and the garden which was my husband Paul’s pride and joy. He would have been so glad to know the garden was in good hands. Carole, you can be sure that I will have no hesitation in recommending you as an agent to friends and acquaintances, and I wish you well in all your future endeavours. Warmest regards
It has been a pleasure to have Carole McCrea from McConnell Bourn real estate in Lindfield act as my representative to sell my home at 29 bobbin head road, Pymble. Carole has acted in an extremely supportive and informative way with honesty and has shown dedication to the process of selling the family home, which was completed by auction on 13th august 2012. Her support and advice regarding preparation of the property for sale with lists of numerous tradespersons to complete any repairs and maintenance to the property, were greatly appreciated and exceeded all expectations. Her ability to co-ordinate the sales process, open homes and liaison between purchasers and myself, the vendor, was exemplary. I strongly support any vendor engaging Carole McCrea for the sale of their home. They will be extremely well looked after and the end result will be satisfactory to all.
It is our pleasure to write a personal recommendation for Carole McCrea of McConnell Bourn Real Estate Agency. We would like to thank Carole for working tirelessly on our behalf to ensure the successful sale of our property in a very challenged market. Carole showed extensive knowledge and understanding of current market trends and provided valuable information regarding recent and comparable sales. We were particularly impressed with Carole’s professionalism and integrity as well as her punctuality and reliability. Carole maintained an excellent level of communication and kept us fully informed as to the progress of the campaign. We could not have asked for a more dedicated agent to guide us through the process, all the while minimizing the stress normally associated with the sale of a home. Carole’s excellent job of marketing our property was evident through the extraordinary number of hits on the net and the numbers of prospective buyers who attended the open for inspections. Carole showed commitment, enthusiasm and an ongoing confidence that culminated in an excellent auction result. We will have no hesitation in recommending Carole to our family and friends should they decide to sell.
ANNABELLE AND ANDREW WEBSTER
We wish to thank Carole McCrea for her hard work, perseverance and dedication in successfully selling our house. At all times Carole was warm, professional, enthusiastic and responsive. Carole kept us informed of all developments throughout the sale process and gave us honest and realistic feedback. In short Carole was a pleasure to deal with and we have no hesitation in recommending her to prospective vendors.
LYSARNE PELLING & GLEN SELIKOWITZ
I cannot recommend Carole McCrea highly enough. We tried and failed to sell our Pymble house in 2011 – and a big part of our mistake was in not first choosing Carole to be our agent. Carole came back to us in 2012, full of energy and ideas about how to get the property sold. Having been burned before, we asked her to be realistic about our prospects. She did more that: she injected new life into the campaign, working some incredible hours to follow up leads and continually thought of ways that would save us money and maximise our selling potential. Carole is not someone who is put off by the ups and downs of the property market: she remained determined and optimistic, running at every problem and with an immediate solution. It worked. Within 4 weeks, we had sold. We are very satisfied customers.
Carole McCrea was recommended to us by neighbours two years before we actually sold our house. During this period, she stayed in contact with us giving advice without pressure until we were ready to prepare our house for market. We feel she gave us valuable tips about styling and presentation for the current market and carefully guided us through the preparation process. Once on the market, Carole quickly identified potential buyers and was able to negotiate a very good price for us after opening our home twice to the public.
We found Carole to be professional, honest and caring with a good sense of humour and excellent communication skills; traits we value highly. Above all we feel she worked very diligently to achieve the highest possible price for our home. We would have no hesitation in recommending her to others.
MR & MRS WATSON
We engaged Carole McCrea of McConnell Bourn to manage the sale of our property in Pymble in June 2015. As we live in San Francisco we trusted Carole to manage all aspects of the preparation of the property for sale. Carole oversaw the repair and maintenance of the gardens, pool and house. We were extremely happy with the professionalism of her work and the quality of communication. Carole was very thoughtful in the contractors she chose and the work undertaken.
Our property went to market in late July. We were pleased with the campaign process and how Carole managed potential buyers. Despite being on the other side of the world we felt very informed and at no time did we feel pressured to agree to outcomes. The property was sold prior to auction on 12th August 2015 after a four week campaign.
We would engage Carole McCrea again and would highly recommend her services.
We would like to thank you for the great job you and Rob did for us in selling our home at 8 Wellesley Road, Pymble.
Our home had been rented for 6 years prior to sale and we are living interstate, so it wasn’t an easy task for you to prepare and present our home to show its best advantage. You did a terrific job, in a tight time-frame, getting the house ready for sale. We were happy to follow your advice about presentation, and were delighted to see how appealing the house looked after the painting, styling and garden work were done.
The marketing campaign and the advertising that you arranged were explained clearly beforehand and covered all the avenues for putting our property into the public eye. The photos were great, the brochure was classy and I felt like buying the property myself! Also, I did appreciate having the opportunity to give my input into the copy-writing and advertising before they were finalized. This allowed us to emphasise those things which we loved about our home and that we wanted purchasers to appreciate too.
You and Rob were receptive to our ideas and questions and were professional, helpful (and charming) in your interactions with us and with all other parties.
You kept us well-informed during the sale campaign. This information was invaluable when we were deciding whether to accept the attractive offer to purchase prior to auction or whether we would go all the way to the auction day. And what an auction day it was! We finished up selling on the day at a price that well-exceeded our expectations.
So, thanks again for taking on the job of selling our home and for doing it so well. We are happy for you to use this letter as evidence of our confidence in you, Rob and McConnell Bourn.
MR & MRS LAUER
After an unsuccessful 8 week campaign in early spring 2015 with another agent I consulted Carole McCrea from McConnell Bourn, whom suggested we take the house offline to “freshen” it up and relaunch in February 2016 when there were new buyers in the market.
From the outset Carole took control of the campaign. Unlike our previous experience, the copywriter actually came to the property for an hour and encapsulated it perfectly and the floor plan was correct. Carole utilised our original photos and added new “lifestyle” shots to differentiate the property from the previous campaign. The purchasers commented how much they liked the “people photos”. Carole’s policy is to open the property for 45 minutes and not the standard 30 minutes. Buyers were presented with a current list of sales of surrounding properties so they were quickly up to speed with property values.
Regardless of the negative press about the declining property market, we experienced higher numbers of prospective buyers through our 2 inspections compared to our previous campaign. Carole was able to secure a higher price than we were expecting and confidently took control of the negotiations. We felt she was truly representing us and had our interests at heart.
Carole’s ability to negate any negative buyer comments was impressive. We couldn’t recommend her enough and our only regret is that we didn’t use Carole for our first campaign
MR & MRS BOWNES
We would like to thank you for the professional service and advice you provided in achieving an outstanding result on the sale of our family home.
Some of the main reasons we found it a pleasure working with you are:
-You always kept us fully informed on the buyer interest in our home with your open and honest communication at our weekly review meetings;
-Your knowledge of the local market was confirmed by the fact that the price received was at the upper end of your initial price guidance for the property;
-You displayed your professionalism by ensuring that the majority of people who obtained contracts in the early days of the marketing campaign
maintained their interest and were registered bidders on auction day;
You always maintained a positive attitude regarding the presentation and value of our home and believe this contributed to the strong interest on auction day; and
The advice you gave on the auction strategy and the reserve price was invaluable and culminated in the great outcome we achieved at auction.
As you are aware, selling a home can sometimes be a very stressful exercise but your professional approach made it an enjoyable experience.
We found great value in the strong McConnell Bourn brand and the outstanding auctioneering skills of Vic Lorusso. Also you were well supported by Tom Law your Sales Assistant.
Carole, again, many thanks for your total commitment to selling our home for a sale price exceeding our expectations.
MR & MRS HARNETT